| Comment | Here's a [link to the account](https://twitter.com/buses_mcgills?lang=en) currently - note that the oldest tweet is on the 27th. And here's a WayBack machine [archive](https://web.archive.org/web/20190809202847/https://twitter.com/buses_mcgills) from the 9th of August - note the description mentions answering enquiries.
All in all, it's very disappointing to see. In particular, part of the appeal of Twitter for customer services is that the majority of posts and replies are public - if someone else is having an issue, that issue, and its response, can be seen by others having similar issues, eliminating redundancy.
And, unfortunately, while they have had experience with abusive tweets (at least based on [this account](https://twitter.com/inquisitor111/status/1199736000819453953)), ultimately this isn't unique to Twitter, and while I sympathise with whoever runs the account and has to deal with this sort of thing, I don't think shutting it down entirely is a way to handle it. |
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