r/Glasgow Tools

Title
Author	LexyNoise
Comment	Avoid Ikea’s delivery service. It’s terrible. Ikea’s furniture is ruthlessly efficiently designed, and so are their shops with the crazy maze designed to make you buy more. So it’s a shame that their delivery service is an absolute shambles. I’ve never had an Ikea order show up on time without drama. My first order was meant to be delivered on a Monday. It didn’t arrive, which was annoying since I took a day off work, and delivery was £35! I called Ikea to see what the score was. They said they’d sort it. The order arrived on Tuesday, which was fine - I got my stuff. Then it came again on Wednesday morning. I rejected that delivery, since I already had the stuff. It came again on Thursday. I rejected it again. It came again on Friday, and I accepted that delivery just to stop the fuckers coming back. My second order was quite recent. I ordered a couple of lights. Because of the Covid-19 scenario, I had to wait two weeks for delivery. That’s not a problem, and it’s understandable. Five days before it was meant to be delivered, they cancelled it out of the blue and refunded me. So I went online, saw the items were in stock, and placed another order. Three days before the original, cancelled, refunded order was due to arrive, it was delivered. I know it was the original order because there was an extra item in the second order. Since I’d gotten the lights I wanted, I cancelled the second order and thought I’d call them to square up payment and sort it out. They cancelled the second order and refunded it. The day the original order was meant to show up, the second order came. Also, their customer services centre is closed right now, so I can’t call to sort it out. I probably shouldn’t complain since I paid for my first order and got it twice, then didn’t pay for my second order at all and got it twice. But honestly, what a damn mess!
Reddit Link	https://www.reddit.com/r/glasgow/comments/gjjo0b/ikea_delivery_in_glasgow/fqwyyk6/
Created	Sun 17th May 2020 2:21pm
Status	normal ()

Avoid Ikea’s delivery service. It’s terrible.

Ikea’s furniture is ruthlessly efficiently designed, and so are their shops with the crazy maze designed to make you buy more. So it’s a shame that their delivery service is an absolute shambles.

I’ve never had an Ikea order show up on time without drama.

My first order was meant to be delivered on a Monday. It didn’t arrive, which was annoying since I took a day off work, and delivery was £35! I called Ikea to see what the score was. They said they’d sort it. The order arrived on Tuesday, which was fine - I got my stuff. Then it came again on Wednesday morning. I rejected that delivery, since I already had the stuff. It came again on Thursday. I rejected it again. It came again on Friday, and I accepted that delivery just to stop the fuckers coming back.

My second order was quite recent. I ordered a couple of lights. Because of the Covid-19 scenario, I had to wait two weeks for delivery. That’s not a problem, and it’s understandable. Five days before it was meant to be delivered, they cancelled it out of the blue and refunded me. So I went online, saw the items were in stock, and placed another order. Three days before the original, cancelled, refunded order was due to arrive, it was delivered. I know it was the original order because there was an extra item in the second order. Since I’d gotten the lights I wanted, I cancelled the second order and thought I’d call them to square up payment and sort it out. They cancelled the second order and refunded it. The day the original order was meant to show up, the second order came. Also, their customer services centre is closed right now, so I can’t call to sort it out.

I probably shouldn’t complain since I paid for my first order and got it twice, then didn’t pay for my second order at all and got it twice. But honestly, what a damn mess!