| Comment | My understanding here is that the shopworker has breached disability discrimination law. People are forgetting that other existing laws still apply which must work alongside covid laws. I'd need to go dig into the specifics to be sure of exactly what I'm talking about here, but I remember something about this on my taxi customer care course. We aren't allowed to press a customer to prove a disability, we need to take their word that they have one (issues like support dogs). Same concept applies with masks today. Uber are sending weekly emails out to drivers reminding them of hidden disabilities and we are completely disallowed to reject a ride on the issue of masks if a customer claims they have a medical exemption. We dont require proof and demanding to see proof is a breach.
The shopworker obviously thinks that masks and covid trumps disability discrimination law, but you actually have a very real and very valid complaint if you want to pursue it. |
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