| Comment | If it's the restaurants own staff then maybe, but if it's one of JustEat's or UberEat's own drivers then no. If the timer runs out then we get to keep the food or chuck it in the nearest bin.
It's only happened to me once. An order from the Robroyston McDonalds going to the industrial estate in Stepps. It was quite late at around midnight or so. On the way there I'm thinking it must be a security guard making the order or something like that. Arrived at the address on the app and the lights were all off and doors locked. I tried phoning a few times but it kept ringing out. This was UberEats, so after 7 minutes of making the first phone call the app allows you to cancel the job by clicking 'customer cannot be reached'. Still got paid for the delivery and got to enjoy a 5 chicken selects meal. It might be a bit shite for the customer, but at the end of the day I did everything I could really do. It's not my fault the customer didn't answer the phone or put the wrong address in or whatever the reason might be and it also wouldn't be fair for me to have to waste my time and fuel returning a meal to the restaurant only for them to bin it anyway. |
|---|