| Comment | I have smart meters, I can see all the correct usage on my online account, so I have no idea what the issue is at their end but each month despite the metering being correct and visible I only receive a bill for electricity or gas, never both, and have to chase them up to get the other. Currently they think I'm massively in credit to them and they want to reduce my DD, when in reality it's just they haven't charged me anything for electricity since April. Keeps on happening, they fix a bill every time I ask but never seem to fix whatever bug in their systems is causing it.
If anyone else was offering a ToU tariff I'd shift to them! |
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