r/Glasgow Tools

We stay in Anniesland and can vouch for Virgin. Haven't had any issues since installation other than every now and then the tv box can take a few minutes longer than usual to connect to internet.

We get 100MBPS, basic TV package and phone line for £29.99 for 12Months. The price doubles at the end of the 12M if we don't negotiate a new deal so bear that in mind as you will likely get a new customer deal.

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I would also recommend that you take the account out yourself online and do not do it over the phone.

I was browsing the website and it asked if I would like a call, I have worked in a call center so know the usual tricks. The call came through and I asked a few more questions and tried to see if I could get a better price.

The guy was really pushy and frankly pretty rude so I told him I would just sort it myself online.

I did this the next day, arranged a delivery date and installation date for the engineer and set up my direct debit agreement.

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A couple of hours later the same sales agent called me again and asked if I had made a decision yet. I explained I had set up my own account online and was all set.

All of a sudden he said there had been an error with it and he had to confirm some of the details with me.

I was a bit suspicious but I never thought the guy would so blatantly miss sell me!
We ran through the package I was looking at again, he asked my delivery address etc again and my DD details.

I did explain I had done this online myself the day before but he assured me that he was trying to help etc.

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Lo and behold my online order arrived and was installed with no hassle and a few days later another engineer showed up to install a bunch more stuff.

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Checked online and the sales guy had set up a 2nd account for me.

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Virgin were fairly quick and competent in dealing with it for me but was a reminder to not do anything over the phone.

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Hope this helps a little, the actual service is fine in our area but don't trust their sales staff.