| Comment | I haven't needed much done by them - a window repair and roof repair, and a close cleaning issue - and a neighbour asked for the lock on the back door to be fixed.
For the close cleaning, window, and roof, they came out same day and fixed the issues, no problem. The door took them about a week to get around to, and I had to argue the point to get them to issue keys, since they hadn't done so when anyone moved in here, but claimed all tenants were responsible for their own keys. They capitulated after a couple of emails, and gave everyone keys - but the door lock that was 'fixed' doesn't actually line up with the frame, so it doesn't work. They were informed, and insisted they'd fix it, but haven't done so 3 months later.
So, honestly, they seem a bit hit-or-miss. Close cleaning gets done, close has been redecorated recently, and urgent repairs get done, but beyond that they don't seem too interested - if they don't *have* to do it, to avoid further costs or trouble from the council, then they won't. |
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