| Comment | They sound truely horrible. While it might not help with your immediate issues with them I would definitely recommend complaining about them breaching the [letting agent code of practice](http://scotland.shelter.org.uk/get_advice/advice_topics/complaints_and_court_action/making_complaints/complaining_about_a_letting_agency#:~:text=The%20Letting%20Agent%20Code%20of%20Practice&text=Carry%20out%20their%20business%20in,a%20clear%20and%20accessible%20way.&text=Not%20to%20provide%20information%20that%20is%20deliberately%20or%20negligently%20misleading%20or%20false):
If you are unsatisfied with their response you can tell take into the First Tier Tribunal (Housing and Property Chamber) and they can sanction the letting agent if they are found to be in breach.
It's a long process, which puts a lot of people off, but that's probably what letting agents are banking on. |
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