Thank you for that.
I am currently awaiting their response regarding if they have any complaint procedure. They did not respond for the whole day.
I have planned to file the complain to LAS for breaching the Scottish Care Standards but I will definitely look into that as well.
I feel quite motivated to make things right so maybe they will stop behaving like this in the future.
I don't want any more people to be used adn threatened by them. |