So not the exact same situation but me and my partner had an issue recently.
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She moved into our new flat on 1/6 and I moved in on 1/9.
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Council tax originally in her name and had it's own reference number. We received a revised payment schedule in October that included me.
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We never realised that the reference number had a single digit that was different and there were now two council tax accounts.
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Without realising it we were paying into both of them even though the old one should have technically been closed.
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We got the arrears letter saying we hadn't paid one month. Sent off the form and didn't get a response so we presumed GCC had made a mistake as we had paid accidentally to the wrong reference number.
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Last week got a letter from sherif court saying they would be seeking the money from us.
Quick web chat and they were able to see what had happened and fix it within 15 mins and we had actually overpaid so our payment next month will be less.
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Webchat is defo the best way to get in touch with them. |