| Comment | In afraid I cannot help, it's near impossible to contact anyone (I've had similar issues, it's a nonsense).
I do, however, have advice: record everything. Screenshots of every chat that is down, recording of every phone that isn't manned.
If they come to you demanding payment, write back in a strongly worded letter pointing out their mistake and incompetence. This should be their issue, not yours. I would write to your local councillor too, make sure you record everything and show you have tried to sort out the issue but failed due to the council's fault. |
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