| Comment | No, I didn’t. I’ve had the allergy all my life (also very allergic to nuts) and I’ve had quite a few emergencies over the years, some my fault, some other peoples/restaurants. They were definitely 100% at fault, but when you’ve got a serious allergy like mine, you kind of take a risk every time you eat food you haven’t prepared yourself. That’s the way I view it anyway. Their response to me (after my friend spoke to them a few times over the phone - they were still denying egg being in the meal) was an apology, an eventual admission that egg WAS in the food, and a full refund for our group. They also promised to get allergy training for their staff. I think there was definitely an element of not wanting to cause a fuss and feeling quite embarrassed on my part. I think if that had happened to my kid, I’d have been out for blood, so I’m grateful that my friend pushed them to own up. I wasn’t bothered so much about the refund, it was them refusing to admit that there was egg in it. I’ve had the allergy for 38 years - I know what the signs are! |
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