| Comment | My guess is that they are using an AI bot in the first instance. Uber do this for their driver support now and it's a total pain. At first glance it seems like you are talking to a human, albeit one that's slightly daft, but after going round in circles on any issue more complicated than breathing it starts to dawn on you that you are talking to a goalkeeping bot. You basically need to spam it over and over with nonsense until it gives up and passes you onto the "specialist team", which is where the humans are. Uber support was always frustrating and useless, but these days it is just painful and infuriating. It can takes days to sort out what should be simple fixes, going round in circles, stuck in a loop with its bot software. I can only imagine that if Uber do this then a company the size of Amazon, with all its money and resources, would be using a system like this too. |
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