| Comment | That would explain it. Spent about half an hour describing in great detail what the issue was, having to argue that I didn't do anything that would damage the item like it has, wanting a replacement instead of a partial refund then having to do it all again when the first agent disconnected. Some of the questions took a bit of deciphering to understand what they were asking. It would also explain why the chat was ended before I could ask another question.
Samsung was great. The bot was upfront about being one, then placed you to a friendly and helpful employee when it couldn't. It also gave you chat logs of the convo, something which Amazon has screwed me over in the past with by not providing. |
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