r/Glasgow Tools

Title
Author	modge1981
Comment	Can speak for actually renting somewhere, but I used KPM to rent out and manage my property and they were terrible. My property developed a leak from the hot water tank, which they called an emergency plumber to sort. I was charged for the call out on my invoice and thought no more of it, as far as I was aware it had been fixed as I had no further communication or follow up. Nearly 2 months later I got a txt from the students living in it asking when the tank would be fixed and they would get their hot water back! Turns out KPM had just got the plumber to turn off the water and drain the tank and left it at that. I ended up having to arrange the hot water tank to be replaced myself as it was a nightmare actually getting ahold of anyone at KPM who had any clue what was happening. The 'inspection reports' I got 6 monthly were an absolute joke. They consisted of a word document (not even converted to PDF) with a photograph of the property (taken fron the previous advert, not a new photograph) and no title, the second page literally was: Hallway- Fine Bathroom - Fine Lounge - Fine Etc.... Honestly my 5 year old daughter could probably produce a more professional looking document. In any case Im sceptical they even went round to look at it. When those guys moved out shortly afterwards (understandably!) and the flat went back up for advertisment I was told that someone wanted to move in on a date anout 3 weeks away, great all sorted I thought. 2.5 weeks later I had had no contact or paperwork through so I called up to find that said people had pulled out of the rental a week and a half earlier, KPM had not relisted the property and the property manager had buggered off on holiday! That was enough for me, I jumped ship and never looked back. Anyway, from my experience I would avoid KPM at all costs!!
Reddit Link	https://www.reddit.com/r/glasgow/comments/mlkjr3/kpm_residential_renting_with_pet/gtm5r9z/
Created	Tue 6th Apr 2021 9:07pm
Status	normal ()

Can speak for actually renting somewhere, but I used KPM to rent out and manage my property and they were terrible.
My property developed a leak from the hot water tank, which they called an emergency plumber to sort. I was charged for the call out on my invoice and thought no more of it, as far as I was aware it had been fixed as I had no further communication or follow up. Nearly 2 months later I got a txt from the students living in it asking when the tank would be fixed and they would get their hot water back! Turns out KPM had just got the plumber to turn off the water and drain the tank and left it at that. I ended up having to arrange the hot water tank to be replaced myself as it was a nightmare actually getting ahold of anyone at KPM who had any clue what was happening.
The 'inspection reports' I got 6 monthly were an absolute joke. They consisted of a word document (not even converted to PDF) with a photograph of the property (taken fron the previous advert, not a new photograph) and no title, the second page literally was:
Hallway- Fine
Bathroom - Fine
Lounge - Fine
Etc....
Honestly my 5 year old daughter could probably produce a more professional looking document. In any case Im sceptical they even went round to look at it.
When those guys moved out shortly afterwards (understandably!) and the flat went back up for advertisment I was told that someone wanted to move in on a date anout 3 weeks away, great all sorted I thought. 2.5 weeks later I had had no contact or paperwork through so I called up to find that said people had pulled out of the rental a week and a half earlier, KPM had not relisted the property and the property manager had buggered off on holiday! That was enough for me, I jumped ship and never looked back.

Anyway, from my experience I would avoid KPM at all costs!!