| Comment | ISP is responsible for it once it's inside your house.
I had issues with my broadband dropping after moving home and the Sky engineer rewired the Sky connector in my house, but couldn't touch the openreach owned box outside.
The way he explained it to me was that Openreach won't come out until the ISP engineers come out and survey it and 'fix' any problems they can.
Call your ISP. Tell them your internet service is degraded and there's signs of damage on the physical cable (DONT tell them you *want* a new cable.) and they'll get an engineer called out. If they don't, kick up a stink about not getting the advertised service and/or not being able to work from home/etc.
Talk to the engineer about it. They're usually sound and know what they're on about. They'll do what they can then get you to wait a couple of days to see if the problem persists.
If it does, then your ISP has the evidence they need to call out an Openreach engineer. Go through your ISP again. They should escalate it up to Openreach. They should be your first port of call for any problems.
It's a bit of a faff, but that's just the way it is. |
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