| Comment | The bit that's unfair in all this is the expectations put on staff. The T&Cs are for customers, my opinion is (totally based in nothing other than my experiences in other roles with a lot of terms for customers) is it shouldn't be your job to police customers. The customer asked for a thing, sell the thing. Perhaps to pass whatever inspection is happening if its a plain clothes thing you'd have to remind them that only the whole ticket is transferable but it really seems unfair on staff that taking responsibility for a customers behaviour is a bit much. The whole "it's stealing" line organisations use is bollocks. You can't steal a product that doesn't exist (the ticket upon printing). What if I have that ticket to someone that couldn't afford the train? Or they were only getting a train 2 stops but that ticket meant they could go visit their granny at the end of the line? Obviously those are silly examples but the concept stands, the company couldn't know what the receipiant was going to do before receiving the ticket.
The real reason this exists is the companies greed. If a return was reflective of the value (for example, a return cost twice a single) this wouldn't happen but because of greed the pricing structure steals from the customer whenever I get a train and Scotrail just expect staff to, upon risk of unemployment, pick up the pieces from their greed. |
|---|