| Comment | The fact that the receptionists seem to have no common sense is the most frustrating thing of the entire endeavour to me.
Isn't it logical that if someone urgently wants to see the doctor they'll go as soon as the next appointment's available **even if it's a cancellation**?? Apparently bloody not. "Oh, you should have mentioned you'd go to a cancellation appointment" like it's your fault.
I've told before the story of a guy I overheard in the doctors who'd come in to pick up a doctor's note that hadn't been done because the doctor he'd been registered to hadn't been scheduled to work until Thursday and nobody in the reception team had thought to tell the guy who dropped it in *on Monday*, or had thought to ask one of the other doctors to do it as it was a generic request. That would be too sensible! |
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