I don't really know what you mean by "being toxic" but people aren't required to stand there and be lectured at by you if they don't want to. Sure it is nice to be nice but I wouldn't say it is "toxic" or representative of some wider social problem if people want a wee moan sometimes and to not appreciate being lectured to about it. As long as they are not being overly abusive or an arsehole to service staff I don't see the problem. |