| Comment | My girlfriend recently made the mistake of upgrading her existing broadband with Plusnet to their fibre package. In the months since they've done nothing but fuck one thing up after another and at this point even she isn't sure how much money they owe her or what the next payment they take is going to be. Utter and total clusterfuck; so I'd certainly advise avoiding them.
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Conversely, I've been with Sky (just for broadband, no TV) for a few years now and they've been brilliant. On the few occasions I've had issues their support has been fast and efficient and they've had an engineer out the the very next day when required. They've also got this feature on their website where you can pretend like you're going to cancel and they'll automatically give you a big discount on the normal broadband price (in exchange for signing up for another year of course) without you having to actually talk to anyone on the phone. It's a slightly odd thing to have implemented admittedly, but it saves you the bullshit of phoning them up and going through the usual charade to get money off. |
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