| Comment | Step 1: request a detailed breakdown of the increase in charges. As an arms-length HA factoring organisation, they cannot unilaterally increase charges to that extent without there being some external cost reason, as you do not have the choice to change factors
Unfortunately, if the cost increase is due to an increase in buildings insurance, there's probably not much you can do other than ask them if they've sought multiple quotes. Otherwise:
Step 2: make an official complaint to the factor. Cite the code of conduct for factors. https://www.gov.scot/publications/code-of-conduct-for-property-factors-2021/pages/section-7--complaints-resolution/ If no resolution:
Step 3: take it to a first-tier tribunal https://www.housingandpropertychamber.scot/
Your poverty claim is irrelevant to all of this and will get you nowhere - as the owner of a property, you are liable for the cost of its maintenance. |
|---|