| Comment | Always quote section 28.2 of the National Rail Terms and Conditions. If you have a valid ticket and last train is cancelled or you cannot complete your journey due to other circumstances then they must make other arrangements for you. Do not leave the station as they will lock you out. Stand your ground and request a taxi.
28.2 Where disruption prevents you from completing the journey for which your Ticket is valid and is being used, any Train Company will, where it reasonably can, provide you with alternative means of travel to your destination, or if necessary, provide overnight accommodation for you. |
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