| Comment | I'm not sure it's a racket as much as it's all automated to avoid the expense of paying people. From the council's point of view, they issue a bill a the beginning of the year and two reminder letters if necessary which is all well and good until there's a problem at which point there's nobody to speak to.
I thankfully didn't have any debt (I'm waiting on starting a new job and wanted to change my payment schedule to match when I have money coming in) but I was frustrated at how long it took them to even look at my case. I contacted them on the same day in mid April that I got the initial bill throught the door and couldn't speak to someone until 2nd of May. So long in fact, that I had missed two instalments and received one of their automated reminder letters. Fuck knows what you're supposed to do if you're in genuine hardship and need to speak to someone. |
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