I would still phone the emergency number. Cite health issues, young babies, safety concerns, groups hanging around the close door (even if they aren't)...also I found this
[We are Scotland's Ombudsman | SPSO](https://www.spso.org.uk/spso)
They are blaming COVID for a 4 month wait, but that was then. You don't know when this was updated so its worth a shot.