| Title | |
|---|---|
| Author | meepmeep13 |
| Comment | To be fair the retailers like Octopus don't actually run/own the metering companies, that's all done by third parties, and because of the smart meter rollout the 3-month wait for an engineer is standard. Would be the same for any company Note that this can work in your favour - companies aren't allowed to back bill for more than 12 months, so if you haven't received any accurate bills for that 18 months you're basically getting that first 6 months of energy for free https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-energy-back-billing-rules I found out from one of the engineers trying to fix our meter (which didn't need fixed) that the reason they prefer email is that actually a lot of Octopus' support is AI/chatbot based - which is why they automatically booked engineers for me 5 times despite it not being any fault at my premises. So if you have anything complicated there's absolutely no point in going through their main email address, they'll just send out another engineer rather than investigate properly. I'm sure you've done it already but I went via issueresolution@octopus.energy and after about a month finally got in touch with someone who knew what they were doing, and about a month after that everything was magically sorted |
| Reddit Link | https://www.reddit.com/r/glasgow/comments/167j54z/a_decent_energy_company/jyutz3b/ |
| Created | Sat 2nd Sep 2023 9:36pm |
| Status | normal () |