| Comment | Have you got a link to something official confirming your made up story?
It’s part of the conditions of issue and on the Transport Scotland website:
If the electronic ticket machine did not recognise your card it may have expired or be damaged. If this is the case, please contact your Local Authority immediately to arrange a new card. The card will be dispatched as soon as possible and should be received within 7 days.
If the card appears to be valid but does not work on the machine, the driver will give you the option to pay the full fare and keep your card or hand over your card in exchange for a seven day temporary pass. The temporary pass will be valid for free travel for you but the companion element will not be available. You should then contact your Local Authority immediately to request a new card. The card will be dispatched as soon as possible and should be received within 7 days. |
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