| Comment | It's frustrating for absolutely everyone involved that drivers have to deal with this.
Drivers should do one thing: drive the bus.
Not deal with tickets, not deal with handling change, ideally not have to deal with queries except in rare circumstances.
We have such an odd, parochial, old fashioned way of managing our public transport systems. From how the networks are managed, to the service itself. And it leads to situations like this: people who are not trained for customer service, having to drive a bus, worry about adhering to timetables, and deal with an array of customer interactions.
Needs root and branch redesign. |
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