| Comment | I mean, recently it was their poor fraud protections ([https://www.theguardian.com/technology/2023/oct/31/tsb-reimbursed-15-times-more-customers-losses-than-monzo-in-2022](https://www.theguardian.com/technology/2023/oct/31/tsb-reimbursed-15-times-more-customers-losses-than-monzo-in-2022)).
They have a history of account closures & freezes on consumer accounts ([https://inews.co.uk/inews-lifestyle/money/monzo-problems-bank-accounts-freezing-reason-explained-387764](https://inews.co.uk/inews-lifestyle/money/monzo-problems-bank-accounts-freezing-reason-explained-387764))
They've had way more than their fair share of online services outages in the last couple of years.
They seem to be under constant investigation by the FCA, most recently due to their money laundering policies, ([https://www.bbc.co.uk/news/business-58033700](https://www.bbc.co.uk/news/business-58033700)).
I'd say their probably not a terrible side bank for use with their fairly good online tools for cashing cheques & whatnot. I wouldn't trust them as my primary current account in the slightest though.
Starling I believe has similar issues, not to mention they were operating without licence in the UK for some time. |
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